Talkswitch Attendant Console License
TalkSwitch Attendant Console is a software application that enables users to monitor and manage calls directly from their PCs. Designed to facilitate the receptionist function without the expense of additional hardware, the Attendant Console can provide all users of the system with total call control, along with a view of their call queue and the status of lines and extensions. Team managers can monitor call activity and owners can analyze line utilization for maximum efficiency. Plus, with its intuitive interface and built-in help files, the Attendant Console is easy to use.
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See your calls The My Calls window shows you information about calls to your extensions. Caller ID name and number, duration, status and whether a call is inbound or outbound. If you have more than one call, you can see the calls that are lined up for your extension. You can transfer calls directly from the My Calls queue without answering them, and answer important calls first. TalkSwitch Attendant Console makes call control easy. Control your calls Hold, drag-and-drop transfer, transfer to voicemail, park or page ? the Attendant Console lets you manage multiple calls to your extension. See your lines Need to monitor your line or VoIP trunk usage? You can choose to view line status in the Lines window. See which lines are in use, available or currently ringing, and display by phone number or line number. Mouse over a line to see the Caller ID of the call in progress. See your co-workers The Extensions window shows you who?s on the phone and who isn?t, so transferring is a snap. The icons change to indicate whether an extension is available, ringing, on hold, in use or on do not disturb. With a full view of the office call activity, it?s easier to handle incoming calls smoothly, efficiently and professionally. Instant message your co-workers Got an important call waiting for someone who?s already on the phone? You can send an instant message to any co-worker running the Attendant Console to tell them that the second caller is waiting and even explain what the caller wants. Your co-workers get better information to choose how they handle their calls, so your callers get better service. This is a license-coded add-on. When you buy it, you will receive your license code via e-mail. Just download and install the software, and then you can activate your IP extensions as soon as you get your code, so there's no waiting around for the courier to deliver your new application. Plus, since there?s nothing to ship, you pay no shipping costs. FOR BUSINESSES USING any of TalkSwitch?s VS-series phone system hardware (and some other models?contact TalkSwitch for compatibility information), TalkSwitch?s new Attendant Console software is an excellent add-on. The VS-series product is a line of hybrid VoIP/PBX systems that work with standard telephones for cost savings and quick implementation, and with the Attendant Console software, users are able to monitor and manage VoIP calls directly from their PCs. The application was designed with receptionist functions in mind and increases productivity by giving complete control over calls. For instance, users can view their queues and the status of other extensions. Other features enable managers to monitor call activity and line utilization. As an added benefit, the software is easy to use because of its intuitive interface and built-in help files. Users can see their calls in the My Calls window where detailed information is provided about each call, such as name, number, duration, and status. If there is more than one call waiting on a line, the user can see the other incoming calls and transfer them if necessary. A variety of call-control options are available to each extension, including the ability to hold, drag-and-drop transfer, transfer to voicemail, park, and page. The Lines window allows users to see which lines are in use, available, or ringing. For lines that are in use, the caller ID information about the incoming call is visible by mousing over that extension. Additional information is available in the Extensions window. For instance, users can see who is on the phone and who isn?t, enabling smoother handling of incoming calls by avoiding transfers to extensions that are in use or on do not disturb. Another handy feature of the Attendant Console software is its Instant Messaging capability. If someone is on the phone and there is a call waiting for them, you can IM him and let him know he has another call.
Talkswitch Call Reporting Software - Advanced License
TALKSWITCH CALL REPORTING: KNOWLEDGE IS POWER
Drill deep into your calling patterns with sophisticated, powerful reports that deliver the information you need to save money and manage your business more effectively.
The TalkSwitch Call Reporting application builds highly effective reports about the call activity of your TalkSwitch system. With the power to reveal details about who is making and taking your calls, how long they last, how much they cost and more, TalkSwitch Call Reporting is an essential tool for managing your telephone usage.
BETTER THAN YOUR PHONE BILL
TalkSwitch Call Reporting delivers more granular information than your typical phone bill, and you don?t have to wait a month. Your reports are available whenever you want them, and you can run them over any time frame you like; the last hour, day, week, month or year ? even in real time!
Your phone bill may list the outgoing calls for your entire business, but with TalkSwitch Call Reporting, you can drill right down to the calls made by each person and each department in your office.
All events on your TalkSwitch system ? including transfers, calls on hold, and time spent in a queue, are tracked and reportable through the easy-to-use TalkSwitch Call Reporting interface.
You can also generate reports on all incoming calls. Who answered each call, who the call came from (caller ID), duration, incoming ring times, lost (unanswered) calls, and even calls to your advertised directory numbers.
MORE THAN JUST REPORTS
TalkSwitch Call Reporting gives you more than just reports. You can use the information to bill clients for calls with built-in account codes, schedule reports to be e-mailed automatically when you want them and monitor real-time call activity of particular departments such as your sales or support center.
There are also archive and restore functions, so you can maintain and access your call records without worrying.
The Premium version of TalkSwitch Call Reporting also includes support for hotel/motel guest check-in/check-out one-click billing (with the ability to control calling rates), support for multiple location reporting and e-mail alerts on prohibited activities.
EASY TO SET UP, EASY TO USE
Like all TalkSwitch products, Call Reporting is designed to make things easy. Its intuitive interface and built-in help files ensure that you?ll be generating reports in minutes. TalkSwitch Call Reporting takes data generated by the TalkSwitch system?s CDR feature and makes it simple to use and understand.
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This is a license-coded add-on. When you buy it, you will receive your license code via e-mail. Just download and install the software, and then you can activate your application as soon as you get your code, so there's no waiting around for the courier to deliver your new application. Plus, since there?s nothing to ship, you pay no shipping costs. TRY BEFORE YOU BUY You can test TalkSwitch Call Reporting for a free 2-week demonstration period. Call us to find out where you can download the demo. Technical Specifications TalkSwitch VS, 48-CA or 48-CVA running firmware 4.10 or better Windows XP/Vista (32 bit)/Server 2003/2000/Server 2000 operating systems Each license entitles installation on unlimited PCs at a single geographic site Maximum of seven simultaneous reports connections Multilingual (English, Spanish, French, German, Swedish) Call record archive and restore functions included
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